Frequently Asked Questions

At Laurent Philippe, transparency and refinement define every detail — from creation to delivery. Below, you’ll find answers to the most frequent questions about our watches, collections, orders, and exclusive services. Every timepiece we create carries more than craftsmanship — it carries a story. And we want yours to begin with clarity.

ABOUT THE BRAND

Our watches are designed in France and assembled by hand using high-quality components sourced from specialized manufacturers. Each piece passes through meticulous quality control to ensure precision, durability, and elegance.

WHAT makes Laurent Philippe watches different?

Each model is not just a timepiece — it’s a creation that merges art, design, and emotion. From hand-painted oil dials on canvas to exotic leather straps, every element is crafted to express identity and desire, beyond ordinary.

ORDERS & PAYMENTS

How can I place an order?

Each model is not just a timepiece — it’s a creation that merges art, design, and emotion. From hand-painted oil dials on canvas to exotic leather straps, every element is crafted to express identity and desire, beyond ordinary.

What payment methods do you accept?

We accept all major payment cards (Visa, Mastercard, American Express), PayPal, and in some regions, direct bank transfer or local payment solutions.

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us immediately at info@laurentphilippewatches.com . Once the order is dispatched, it cannot be modified or cancelled.

SHIPPING & DELIVERY

Do you ship internationally?

Yes. We ship worldwide with premium carriers such as DHL and FedEx. You’ll receive tracking details via email once your order is shipped.

How long does delivery take?

Delivery usually takes between 3–5 business days, depending on the destination. Custom or limited-edition models may require additional preparation time.

Will I have to pay customs fees or import taxe

For international orders, customs duties or import taxes may apply, depending on your country’s regulations. These are the responsibility of the buyer.

RETURNS & WARRANTY

What is your return policy?

You can return your watch within 14 days of receiving it, provided it is unused and in its original packaging. To start a return, contact us at info@laurentphilippewatches.com .

Do you ship internationally?

Yes. We ship worldwide with premium carriers such as DHL and FedEx. You’ll receive tracking details via email once your order is shipped.

Do Laurent Philippe watches come with a warranty?

Yes. All Laurent Philippe watches come with a 4-year international warranty, covering manufacturing defects. The warranty does not cover damage caused by accidents, misuse, or normal wear.

PRODUCT DETAILS & CARE

Are the straps genuine exotic leather?

Yes. Each strap is handcrafted from genuine exotic leathers such as python, crocodile, or ostrich, sourced responsibly and accompanied by authenticity certification.

Are your watches waterproof?

All models are resistant to splashes and brief exposure to water, but not suitable for long time swimming or diving. We recommend keeping your watch away from long-term moisture to preserve the materials.

How do I adjust my strap or bracelet?

Each package includes a stainless steel adjustment tool and a guide explaining how to resize your strap safely.

How should I care for my watch?

Keep your watch in its protective box when not in use, avoid direct sunlight or extreme temperatures, and clean it gently with a soft, dry cloth. Leather straps should not come in contact with water, perfumes, or oils.

AUTHENTICITY & EXCLUSIVITY

How can I verify the authenticity of my Laurent Philippe watch?

Each watch comes with a wax-sealed authenticity certificate and a QR-coded coin linking to our official verification page. You can scan the QR code to confirm your watch’s authenticity.

Are all models limited edition?

Yes. Many Laurent Philippe timepieces are released in limited editions, often fewer than 500 pieces worldwide. Once sold out, they will never be reproduced.

CONTACT & SUPPORT

How can I contact the Laurent Philippe team?

For any inquiries, reach us at info@laurentphilippewatches.com or through our Contact page. Address: 2 Rue Jean Lantier, Paris Phone: +40 737 130 374

Didn’t find your answer?

Still have questions? Our support team will be happy to assist you — contact us at info@laurentphilippewatches.com or send us a message directly through our contact form.